Dechaine Consulting Inc

Justin Dechaine is an independent incorporated resource specializing in remote workforce solutions.

He has a decade of experience working for many different telecommunication and call centre focused companies throughout North America. Some of his clients and past employers include AT&T, IBM, Convergys, Neiman Marcus, Investors Group and others.

His primary emphasis is bridging the gap between Telecommunication Systems and the operational side of the business. He keeps up to date on many current and future technologies such as VoIP, Workforce management, Crystal Reports and remote workforces. He has experience with administrating several different technology platforms including Nortel and Avaya and is currently working on becoming a ceritifed project manager.

Call centres and telecom technology are the lifeblood of any company and their importance can never be underestimated. Whether you need a call centre planned or an existing one revamped he would be able to assist you in your goals leveraging off of his experience and industry contacts. The next decade will be an exciting time for contact centres (and all other major industries) as more companies move towards "work from home" models and VoIP solutions become mainstream.

Please feel free to take a look around and browse Justin's blog and articles. If you are interested in receiving notice of any updates please sign up to be notified.